How estate agents can brief buyers on EPC and flood without overclaiming

Material information rules expect accuracy and clarity. Agents are not surveyors, but they should not paraphrase risk layers they do not understand.

Practical habits

Point buyers to official sources and to Property Passport UK for an address-level structured view. Quote certificate dates and map layers faithfully. Say when something is unknown.

Internal training

Run short refreshers when datasets change. Keep a crib sheet of safe phrases versus unsafe guarantees.

General information only, not compliance advice for your firm.