What is New Homes Ombudsman expectations for buyers? — Property Passport UK guide
Buying a Property

What is New Homes Ombudsman expectations for buyers?

Developer registration themes consumer-facing guidance highlights for defects and sales process complaints in England.

Published: 18 Apr 2026 · Updated: 18 Apr 2026 · 9 min read

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Overview

The New Homes Ombudsman gives structured escalation after developer customer care stages stall on qualifying complaints.

Practical checks

Confirm timings and responsibilities with your conveyancer rather than assuming social media summaries.

Records

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