What is the Property Ombudsman for sales agents?
Redress membership, complaint timelines, and what sellers expect from member agents in England.
Published: 18 Apr 2026 · Updated: 18 Apr 2026 · 9 min read
Property Passport UK
See this information for your own home
Free address search across England and Wales. No account needed.
19.4 million searchable properties. EPC, flood risk, sold prices, planning, and more in one structured record per home.
Summary
The Property Ombudsman is a recognised redress scheme for residential sales agents; follow internal complaints first before escalation.
What to do next
Write down questions as they arise and share them in one message thread with your solicitor to reduce ambiguity.
Property Passport
Permissioned sharing reduces duplicate email chases during a transaction.
Using Property Passport UK
Start from the address on [Property Search](/search). When you own or manage the home, [claim your Property Passport](/claim/start) and upload Documents with clear dates and sources. Browse more explainers in the [Property Guides library](/guides). This article is general information, not legal, tax, mortgage, or survey advice.
Essential Property Tools & Services guides
Related guides
What is a digital property pack for agents?
9 min read
What is a digital property pack for agents?
9 min read
What is a property data sheet for estate agents?
9 min read
What to Verify About Property Ombudsman Schemes
8 min readWhat Is a Property Passport in the UK? (Definition, Stakeholders, and Public vs Private)
12 min readWhat Rightmove Doesn't Show You: 10 Property Data Points Portals Leave Out
8 min readRelated calculators
Search any property in England & Wales
EPC ratings, flood risk, sold prices, and planning data — free, instant, no login required.